Abstract

Purpose: These factors have necessitated the fact that optimal fibre networks have become the backbone of the new communication infrastructure, with the increase in the number of data-intensive applications and the worldwide connectivity needs that exist today. Nevertheless, there exist multiple challenges in attaining efficiency in these complex systems with the lowest risk. Methodology: The paper presents a holistic business management structure to improve efficiency and minimise risks in optical fibre networks. Based on the general principles of systems thinking, business process management (BPM), and risk governance, we develop a systematic framework for assessing and enhancing network operations. Findings: The framework combines key performance indicators (KPIs), predictive maintenance, cybersecurity protocols, and adaptive project management. Practical Implications: Case studies highlight the framework's usefulness for telecommunications companies. Originality/Value: The study will also contribute to existing bodies of knowledge in telecommunications and business management by connecting the technical aspects of infrastructure with strategic business management practices.

Keywords: Optical fibre networks, Business process management, Risk governance models, Cyber security protocols, Adaptive project management.