Evaluation of Patient Satisfaction Levels in a Tertiary Care Hospital in New Delhi: A Data Driven Study
Abstract
Patient satisfaction is a crucial indicator of healthcare quality, directly influencing hospital performance, patient adherence to treatment, and overall healthcare outcomes. This study evaluates patient satisfaction in the Out Patient Department (OPD) of a multi-specialty hospital using a data-driven approach. A structured survey was conducted among OPD patients to assess key factors such as waiting time, doctor-patient interaction, staff behaviour, and facility hygiene. The collected data were analysed to identify trends, strengths, and areas needing improvement. Results highlight the significance of efficient hospital operations and patient-centred care in enhancing satisfaction levels. Key challenges, including long waiting periods and administrative bottlenecks, were also identified. The study emphasizes the role of continuous feedback and strategic interventions in improving OPD services. The findings provide valuable insights for hospital administrators to refine service delivery, optimize resources, and enhance patient experiences, ultimately contributing to better healthcare outcomes and operational efficiency.
Keywords: Patient Satisfaction, Outpatient Department (OPD), Doctor-Patient Interaction, Waiting Time, Administrative Efficiency, Service Delivery Improvement
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